Privacy Policy

Last Updated: 29 Nov 2025

Introduction

Voller Sales ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

We are based in Northland, New Zealand, and comply with the New Zealand Privacy Act 2020.

Email: enquires@vollersales.com
Phone: +6421510629

What Information We Collect

We collect information that you provide to us and information that is automatically collected when you use our website.

Information You Provide

When you contact us or use our services, we may collect:

Your name, phone number, and email address
Details about your project or service inquiry
Information relevant to the specific service you're requesting (e.g., vehicle details for sales, property information for clearing or construction projects, event requirements for equipment hire)
Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we automatically collect:

Technical information about your device and browser
Information about how you use our website
Your IP address and general location
Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

Provide the services you've requested
Respond to your inquiries and communicate with you
Manage projects and coordinate our services
Improve our website and services
Send you updates and information (with your permission)
Comply with legal obligations

How We Share Your Information

We do not sell your personal information.

We may share your information:

With service providers who help us run our business (such as website hosting, email services, and analytics)
As necessary to provide our services (for example, sharing vehicle information with potential buyers when you use our vehicle sales service, or working with contractors and suppliers on construction projects)
With professional advisors such as lawyers and accountants when needed
When required by law or to protect our legal rights
With your consent for any other purpose

For our international property investment services, we may need to share information with legal professionals, financial advisors, and government agencies as required for property transactions and residency applications.

International Data Transfers

Some of our service providers and systems may be located outside New Zealand. When we transfer information internationally, we ensure appropriate protections are in place.

How We Protect Your Information

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. This includes:

Limiting access to your information to authorized personnel only
Using secure systems and encryption where appropriate
Training our team on privacy and data protection
Regularly reviewing our security practices

No security system is perfect, but we work to keep your information as secure as possible.

How Long We Keep Your Information

We keep your information for as long as necessary to provide our services and meet our legal obligations. This typically means:

Information related to active projects is kept for the duration of the project
Business records are retained for at least 7 years as required by law
Marketing contact information is kept until you ask us to remove it
Website analytics data is kept for up to 26 months

When we no longer need your information, we securely delete or anonymize it.

Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Access your personal information
Request corrections to inaccurate information
Request deletion of your information (subject to legal requirements)
Withdraw consent for us to use your information
Complain to the Privacy Commissioner if you're unhappy with how we've handled your information

To exercise these rights, contact us using the details at the top of this policy. We'll respond within 20 working days.

Cookies

Our website uses cookies to improve your experience and understand how visitors use our site.

What are cookies? Small files stored on your device that help websites function and collect analytics.

You can control cookies through your browser settings. Blocking cookies may affect how our website works.

To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

Marketing Communications

If you've provided your contact information, we may send you updates about our services. You can opt out at any time by:

Clicking "unsubscribe" in any email we send
Contacting us directly to be removed from our list

Third-Party Links

Our website may link to other websites. We're not responsible for their privacy practices - please review their privacy policies separately.

Children's Privacy

Our services are not intended for anyone under 18. We don't knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We'll post the updated version on our website with a new "Last Updated" date. Significant changes will be communicated through our website or by email.

Specific Service Notes

Vehicle Sales: When we sell your vehicle, we'll share relevant vehicle information and your contact details with potential buyers.

Construction & Clearing: We may photograph your property for project management purposes. Marketing use of photos requires your separate permission.

Equipment Hire: We collect event details and delivery information to coordinate your hire.

Gold Buying: Transactions are conducted in person with minimal information collection.

Property Investment (International Buyers): This service involves sensitive financial and immigration information that may be shared with legal professionals, financial advisors, and government agencies as necessary.

Questions or Concerns?

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: enquires@vollersales.com

Phone: +6421510629

Privacy Commissioner of New Zealand:
If you're not satisfied with our response to a privacy concern:
Website: privacy.org.nz
Phone: 0800 803 909

This policy was last updated on 29 Nov 2025 and is effective as of that date.